Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matimodswatches@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at matimodswatches@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at matimodswatches@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at matimodswatches@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at matimodswatches@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at matimodswatches@gmail.com.
You have 7 days from the date your watch is delivered to request a return or exchange. Any request made after this 7-day window will not be eligible for a refund or exchange.
To be eligible for a return, your watch must be in the exact condition you received it. It must be unworn, un-sized (no links removed), undamaged, and free of any scratches, blemishes, or signs of wear. The watch must be returned in its original packaging, including the box, protective plastic stickers/wrapping intact, tags, and any included tools or documentation.
Ready-to-ship Seiko mods are eligible for returns under the conditions stated above. However, fully bespoke commissions or custom watch builds built specifically to your unique design requirements are final sale and cannot be returned or exchanged unless they arrive defective or damaged.
Please inspect your order immediately upon delivery. If the watch arrives damaged, defective, or if you receive the wrong model, contact us immediately at [Your Support Email] with your order number and clear photos or videos of the issue. We will evaluate the problem and provide a prepaid shipping label to return or exchange the watch at no cost to you.
For standard returns (such as change of mind or fit preference), the customer is responsible for covering all return shipping, packaging, and handling costs. We strongly recommend using a trackable shipping service and purchasing shipping insurance for the full value of the watch, as we cannot guarantee that we will receive your returned item or accept liability for items damaged or lost in transit.
All approved change-of-mind returns are subject to a [Percentage, e.g., 10%] restocking fee to cover the time, labor, and materials required to re-inspect, test, and restock a custom timepiece. This fee will be deducted directly from your final refund amount.
- Contact our support team at matimodswatches@gmail.com with your order number and the reason for your return.
- If your return is approved, we will send you a Return Authorization Number (RA#) and the specific return shipping address.
- Securely pack the watch in its original packaging, write the RA# clearly on the outside of the shipping box, and ship it back to us using a trackable method. Do not use high-theft words like "Watch" on the external shipping label; instead, address it to "[Your Initials/Company Name Mapping]".
Once your return is received and thoroughly inspected by our watchmakers to verify its condition, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund (minus any applicable restocking fees or original shipping charges) will be processed, and a credit will automatically be applied to your original method of payment within 5 to 10 business days.
For any questions regarding your watch, return eligibility, or troubleshooting, please contact us at:
matimods.com
matimodswatches@gmail.com
367-383-3608